Which object is NOT a pre-configured Customer Story Visualforce page holder?

Which object is NOT a pre-configured Customer Story Visualforce page holder?

• A. Account
• B. Contact
• C. Household
• D. Case

Answer: (D)

Customer Story Visualforce page holders are built to attach a story to the record context of specific customer-facing objects. Account and Contact are the primary anchors for a customer relationship, and Household is also supported as a family/customer grouping in Salesforce. These objects are configured to host the Visualforce page that renders the Customer Story. Case, however, is a support interaction record and isn’t designated as a pre-configured holder for Customer Stories in this setup. If you need to display a Customer Story on a Case page, you’d have to implement a custom solution rather than use the pre-configured holder.

Customer Story Visualforce page holders are built to attach a story to the record context of specific customer-facing objects. Account and Contact are the primary anchors for a customer relationship, and Household is also supported as a family/customer grouping in Salesforce. These objects are configured to host the Visualforce page that renders the Customer Story.

Case, however, is a support interaction record and isn’t designated as a pre-configured holder for Customer Stories in this setup. If you need to display a Customer Story on a Case page, you’d have to implement a custom solution rather than use the pre-configured holder.