What are the three types of Interaction Launchers?

What are the three types of Interaction Launchers?

• A. A Class-Based Interaction Launcher uses an Apex class to retrieve a search request and search response.
• B. An Object-Based Interaction Launcher uses the fields specified in the setup to query.
• C. An OmniScript-Based Interaction Launcher uses an OmniScript to launch an interaction flow.
• D. They are all three types of Interaction Launchers.

Answer: (D)

Interaction Launchers define how an OmniStudio interaction is started from outside the flow. There are three valid ways to launch an interaction, each serving a different pattern of data handling and reuse. A Class-Based Interaction Launcher uses an Apex class to perform server-side logic, taking a search request and returning a search result set that the interaction can present. This is powerful when you need custom processing, complex queries, or integration with external systems before the user sees anything. An Object-Based Interaction Launcher relies on fields configured in setup to query Salesforce data directly. It’s a declarative approach that maps object fields into the launcher to prefill or drive the interaction based on existing Salesforce data without writing Apex. An OmniScript-Based Interaction Launcher starts the flow by launching another OmniScript, enabling reuse of an existing script’s prompts and logic. This is useful for connecting multiple scripted experiences in a consistent way. Because all three approaches exist as ways to initiate interactions, the correct understanding is that they are all three types of Interaction Launchers.

Interaction Launchers define how an OmniStudio interaction is started from outside the flow. There are three valid ways to launch an interaction, each serving a different pattern of data handling and reuse.

A Class-Based Interaction Launcher uses an Apex class to perform server-side logic, taking a search request and returning a search result set that the interaction can present. This is powerful when you need custom processing, complex queries, or integration with external systems before the user sees anything.

An Object-Based Interaction Launcher relies on fields configured in setup to query Salesforce data directly. It’s a declarative approach that maps object fields into the launcher to prefill or drive the interaction based on existing Salesforce data without writing Apex.

An OmniScript-Based Interaction Launcher starts the flow by launching another OmniScript, enabling reuse of an existing script’s prompts and logic. This is useful for connecting multiple scripted experiences in a consistent way.

Because all three approaches exist as ways to initiate interactions, the correct understanding is that they are all three types of Interaction Launchers.