The OmniScript features include the ability to perform real-time call-outs to external systems.

The OmniScript features include the ability to perform real-time call-outs to external systems.

• A. True
• B. False
• C. Only to Salesforce
• D. Deprecated

Answer: (A)

Real-time external system callouts are supported in OmniScript by using Integration Procedures. You can insert a step that calls an Integration Procedure, configure it to perform HTTP callouts to external REST or SOAP services, and pass data in and receive responses back into the OmniScript flow. Because these calls happen during the user interaction, the script can react immediately to the external data, making the integration feel seamless in real time. This capability isn’t limited to Salesforce endpoints; it can reach any external system, and it’s an active, supported feature rather than deprecated.

Real-time external system callouts are supported in OmniScript by using Integration Procedures. You can insert a step that calls an Integration Procedure, configure it to perform HTTP callouts to external REST or SOAP services, and pass data in and receive responses back into the OmniScript flow. Because these calls happen during the user interaction, the script can react immediately to the external data, making the integration feel seamless in real time. This capability isn’t limited to Salesforce endpoints; it can reach any external system, and it’s an active, supported feature rather than deprecated.